SAA Cargo CSS September 2015 -

SAA Cargo CSS September 2015: View Response #21

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Name of the Customer

Reggie K Padayachee

Name of Company

KUMARAFREIGHT(PTY)LTD

Province

Gauteng

City

KEMPTON PARK

Please indicate your designation

Director

Other (Specify)

How often do you use domestic cargo services?

Quarterly

How often do you use regional cargo services?

Weekly

How often do you use international cargo services?

Daily

Which of the following airlines do you use for Domestic Cargo Services?

BA/Comair; Mango; SA Express; Airlink

Which one of the following airlines do you use for Regional Cargo Services?

South African Airways Cargo; Kenya Airways; Air Mauritius; Ethiopian Airlines; Airlink; SA Express; Other

Other - Specify

TAAG,ARIK,AERO LINK

Which of the following airlines do you use for International Cargo Services

British Airways; Cargolux; Cathay Pacific; Emirates; Etihad; KLM/Air France; Lufthansa; Martin Air; Qantas; Singapore Airlines; South African Airways; Swiss; Virgin Atlantic; Other (specify)

Other: Specify

QATAR,JET AIRWAYS,

Which additional destinations you believe must be added to the SAA Cargo schedule?

RE-UNION, ST DENIS,SEYCHELLES,

How do you rate our services in comparison to our competitors?

Average

Please rate the quality and service efficiency of the following SAA Cargo Products & Services.

	Excellent		Good		Average
	1	2	3	4	5

General Cargo Services
Valuable Cargo Services (VAL)
Perishables (PER)
Dangerous Goods (DGR)
Live Animals (AVI)
Mail
Courier Services
Human Remains (HUM)
SAA Cargo Express
Small Cargo: No express booking
Bulk Cargo: Booked express
Domestic Express: Daytime
Domestic Express: Starlight
Regional Courier Services
Charter Service
Cargo Handling Services

Please rate the services and efficiency of the following SAA Cargo departments.

	Poor		Average		Good
	1	2	3	4	5

Customer Services
Reservations
Exports
Imports
Domestic Forwarding
Domestic Receiving
Sales
Special Services: Courier
Special Services: Mail
Special Services: Transhipments
Claims Department
Credit Management & Verifications
Communications

Your opinion about our rates (please tick appropriate box & write your comments in space provided)

Flexible; Other (Specify)

What do you like most about SAA Cargo?

SOME AREA RATES ARE TO HIGH
SOME DEST. GOOD SERVICES
INTO AFRICA SOME GOOD SERVICE

What do you like least about SAA Cargo?

BUMPING CARGO WITH INFORMING US
WE HAVE ASK FOR RESPNSE

Please rate the services and efficiency of our Reservations and Customer Service Personnel

	Poor		Average		Good
	1	2	3	4	5

Professionalism and Efficiency
Product Knowledge
Friendliness and Warmth
Helpfulness
Communication Skills
Overall service standards of our Customer Service Agents

Please rate the service and efficiency of our Customer Service Agents at Acceptance Counters.

	Poor		Average		Good
	1	2	3	4	5

Professionalism and Efficiency
Product Knowledge
Friendliness and Warmth
Helpfulness
Communication Skills
Overall service standards of our Customer Service Agents

Please rate the services and efficiency of our Customer Service Agents at Delivery Counters

	Poor		Average		Good
	1	2	3	4	5

Professionalism and Efficiency
Product Knowledge
Friendliness and Warmth
Helpfulness
Communication Skills
Overall service standards of our Customer Service Agents

Please rate your experience with the security standards

	Poor		Average		Good
	1	2	3	4	5

Professionalism of security personnel at the gate
Efficiency of security personnel at the gate
Safety in the premises
The screening in the warehouse upon lodging of cargo
The screening in the warehouse during cargo collection

Does your company believe that there are benefits in using e-Freight?

Yes

Is your company e-Freight ready?

Yes

How can we improve our service and product offering to you?

STAFF TRAINING AND UNDERSTANDING THE PRODUCTS AND SERVICE ON OFFER ONGOING TRAINING EVEN OLDER STAFF

Thank you for your valued input.

South African Airways Cargo

GOD BLESS